Text Box: Q:  Do you issue American Heart Association cards for all of your courses?

A:    YES! Star CPR & Advanced Life Support only issues 100% genuine AHA Provider cards.

Q:    How much time should I plan on spending to prepare for the new ACLS or PALS class?

A:    Now that the new guidelines are in place, it is absolutely critical that students properly prepare for a class. Knowledge of core algorithms, drugs, and necessary EKG’s is a must prior to the class. This will determine your ability to pass the mandatory skills check and “hands -on” mega code portion. Those who utilize ACLS or PALS on a regular basis may require less preparation time.

Q:   Can I use an AHA Provider book from previous classes?

A:   No. All participants must have the most current (2005-2006) AHA Provider book in their possession during the class instruction. Please hold on to these books, as they should be valid for approx . 2 more years, and be sufficient for future renewals.

Q:  Where can I get a current copy of the AHA Provider books?

A:  You may choose to buy books online, borrow them from your employer, or purchase books through Star CPR & Advanced Life Support. (Remember: each participant must have a copy of the current book during the class instruction).

Q:  Why can’t I download a Pre-Test for BLS? Is it necessary to complete one prior to attending a class?

A:      At this time the AHA does not have a Pre-Test for BLS/CPR, therefore it is not necessary for our BLS/CPR classes.

Q:  Can I renew online?

A:  Yes. Keep in mind, however, that online courses do not include the cost of attending a “skills check-off”. The “skills check-off” must be performed through an AHA Training Center, Site, or with an AHA certified instructor. Any of these AHA entities will then issue your Provider Card upon successful completion of the “skills check-off”. Star CPR & Advanced Life Support instructors can observe, verify, and submit the documentation for your “skills check-off. (WARNING: not all online courses are taught in accordance to AHA guidelines, nor do they offer genuine AHA provider cards. See the AHA website for more information on their official 
e-learning system). 

Q:  Can my credit card be charged and can I lose my deposit, or the cost of an entire class, if I don't notify Star CPR & Advanced Life Support or cancel the day of the scheduled class? 

A:  It is always our desire, at Star CPR & Advanced Life Support, to work with our clients and reschedule a class when needed. However, according to our “cancellation policy” Star CPR & Advanced Life Support has the right to do either or both, if you fail to make the necessary notification in a manner described therein. (please follow the link and read our refund policy for details).

Q:  Will I receive my card and CEU’s the day of class?

A:  At the present time, cards are not given out on the day of a class, rather, a letter of completion and a receipt will be issued upon request. Course rosters are then faxed to our AHA Training Center the day of class or the very next business day. Our Training Center will usually issue cards to Star CPR & Advanced Life Support within 14 days. CEU’s will then be mailed along with the card. If needed, for an additional fee, students have the option to express mail (expedite) the cards, Let us know if you should require such service.

Q:  How long is my AHA Provider Card good for? Is there any “grace period” for renewals?

A:  The AHA provider cards are good for 2 years and expire on the last day of the month it was issued. However, some employers may require that you renew on an annual basis. In addition,  NRP cards are issued by the American Academy of Pediatrics, and these cards expire one day before the 2 year date of issue. There is no grace period for NRP cards.

DISCLAIMER: The American Heart Association strongly promotes knowledge and proficiency in ACLS, BCLS and PALS, and had developed educational materials for that purpose. Use of these materials does not represent sponsorship by the AHA and any fees charged do not represent income to the Association.

FREQUENTLY ASKED QUESTIONS

FAQ’S

Some Recent Customer Feedback

SCROLL DOWN FOR ANSWERS TO OUR FREQUENTLY ASKED QUESTIONS

Classes are conducted at
HOME OFFICE
21012 White Pine Dr.

Tehachapi CA 93561

Contact us:

661-822-8600

E-mail: starcpr@yahoo.com

PALS

DEC. 2011

A smaller size class, like ours, was good.  It was easier to understand the PALS course. I would recommend Star CPR at work.

G. Gutierrez

ACLS

DEC 2011

I took this course with Star CPR because I wanted to try ACLS in a less stressful environment.  The instructor’s information was timely and accurate. She actually made the ACLS testing process fun.  She has a great teaching style.  I could easily have paid twice as much for the amount of concentrated instruction I received.  Don’t think twice about taking you r ACLS here, it’s completely worth it!
Deena McKinney, RN

ACLS

DEC 2011

I took this course with Star CPR because of the website content and willingness of instructor.  This is the first course in a long time that I felt so significant in my practice.  As a new FNP waiting for my License, I was glad to be in a class with real time expectations and leaning opportunities.  Thank you for allowing me to attend. 
Claudette Rhoades, FNP

ACLS

DEC 2011

I had very high recommendation from co-worker: Veena @ SJCH.  Best learning environment ever!

Guadalupe A., RN

ACLS

DEC 2011

The instructor was personable, very respectful, presented material in a clear distinct way.  Very good.

Rosaling Mills, RN— CBCC

PALS

NOV 2011

I took this course with Star CPR because there were no other local classes available on short notice, and a friend recommend.  Thanks!

Anonymous

PALS

NOV 2011

I was referred by Sierra Life Flight in Bishop, CA.  I took this course with Star CPR because of low-anxiety and great hands on. I feel more clear on synchronizations (Synchronized Cardioversion). Thank you

Anonymous, LVN

ACLS

NOV 2011

Great Course! Cindy great explaining all interventions very clearly and knowledgeably. She was also very patient and helped me out along the way in a manner that wasn’t scary.  Very satisfied with my experience.

Luz , RN

ACLS
NOV 2011

I have little exposure to cardiac events, hopefully it will all come back to me if & when I need it.  I took the course with Star CPR, because previous re-certs through AV hospital were always VERY stressful for me I was told that Star CPR was low-stress.  This was a really a great class experience.  I plan to tell all my co-workers about Star CPR.  Thank you, thank you, thank you!!
Anonymous

PALS

OCT 2011

I was referred by Jamie S., RN—KMC.  The instructor’s presentation was effective.  I also liked the evening class time.

Anonymous, RN –KMC

PALS

OCT 2011

Jeff is very good at being descriptive, thorough, and very informative.  Jeff is an excellent instructor and I will definitely recommend Star CPR to others.

Anonymous, RT

PALS

OCT 2011

I took this course with Star CPR because I took it here 2-years ago. I like the way Jeff teaches & his teaching is appropriate to my needs & he’s not above my level of understanding.  Will come back here again in 2-years.

O. Hasan, RN

PALS

OCT 2011

I took this course with Star CPR because I had ACLS last year and feel more relaxed and comfortable here.  Class was good.  Jeff explained it well and clearly.

Anonymous

PALS

OCT 2011

I took this course with Star CPR because it was recommended by EMS on at Edward’s AFB. Excellent Instruction, new information and science given.

Anonymous

ACLS
OCT 2011

I have heard nothing but rave reviews of Cindy, her teaching style, presentation, etc. Excellent Class! Cindy is simply marvelous! Great Job!

Anonymous

ACLS
SEP 2011

I love this Place! (Star CPR).  Cindy, you are an amazing instructor & so easy to learn from.  I love your passion and how you create a low stress environment.  It makes it very conducive to learning.  Thank you.

Laura Crosby,  RN, L&D

ACLS
SEP 2011

I took this course with Star CPR because it was recommended by girls at work (Beautologie). I did come expecting to be bored out of my mind, but this course was very interesting and enjoyable. The instructor was very passionate about it and told stories to show examples which made me more interested in the subject.  She has great teaching qualities and made it easy for us to understand.  I will def. be taking my renewal course with her.
Anonymous

PALS

SEP 2011

Thanks Jeff for your expertise.  I could listen over and over again!

Anonymous

PALS

SEP 2011

Jeff is a very good instructor, easy to understand and explained everything very good.

Anonymous

ACLS

SEP 2011

Great that class was only 3 students. The presentation was well known by the instructor. Cindy was an excellent instructor! She was very patient with students & catered to each person! Made for a very low-stress day. Would def. return for renewal.
Monica Joosten, RN

ACLS

SEP 2011

I needed a low-stress class where I could learn & retain info.  Very good learning experience. Felt comfortable in asking questions & feel I understand the “whys” of ACLS much better.
Janice Lockhart, RN

ACLS
SEP 2011

Very “laid-back” class.  Cindy was very prepared and taught the material very well.
Lori Dreyer, PA
You, (Star CPR), will be the first person I call when it comes time to renewing all of my office staff’s BLS & ACLS cards!  Thanks for a great learning opportunity and for traveling to our office.
Andrew Dreyer, DDS, MS

PALS

AUG 2011

The information provided was excellent, evident that the instructor was well prepared and showed great knowledge while answering questions. I especially enjoyed the real-life experiences that he shared wile teaching the course.

Ryan G, RN—BFMC

ACLS

AUG 2011

This is the best ACLS class I’ve taken.  The class size is small so everyone gets to practice well.  The review of materials is very thorough and the instructor was very knowledgeable. No corners were cut.
Mutuhi Mugo, MD

ACLS
AUG 2011

Not at all intimidating. I’ve taken many ACLS courses in my 25 years practicing Internal Medicine. This was the best experience.  Cindy is exceptionally knowledgeable, organized, and an engaging speaker. This is the 1st time I have enjoyed taking ACLS.  Highly recommend to anyone needing certification. 
Laura Sprague, MD

ACLS
AUG 2011

The instructor’s presentation was detailed and relevant, often asked for questions.  My first choice for recert. in future.  Best ACLS I’ve had to date (19+ years), thanks.
Chris Grusendorf, MD—Edwards AFB

PALS

JUL 2011

Teacher is excellent, very patient, very understanding and thorough.

Anonymous, RN—BFMC

PALS

JUL 2011

I work in Urgent Care.  It was a good course, focused on what was important.

Anonymous, RN—BFMC

PALS

JUL 2011

I took this course with Star CPR because my previous experience with ACLS —Fantastic!  Jeff provided a quality, non-threatening, educational environment that was conducive to learning!

Heather Yates, EMT-P—Edwards AFB

ACLS
JUL 2011

Low Stress.  Cindy & Star CPR are Great! ~
Kristie Quattlebaum—SJCH

PALS

JUN 2011

Thank you Star CPR for making PALS/ACLS dclass simple and easy to understand & remember and less stressful, too!!

Janeth A., RN—BFMC